1. Introduction

Thank you for choosing Sfera, a Software as a Service (SaaS) solution offered by SERV SFERA SDN BHD (1416126-T). At SferaAI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information and other data to provide our services effectively:

• Personal Information: Such as your name, email address, and other identifiers you provide.
• Usage Data: Including information about how you use our services.
• Google User Data: If you choose to integrate your Google account with our services, we may access certain Google user data in accordance with your permissions.

3. How We Use Your Information

We use your information to deliver, enhance, and personalize our services, improve user experience, and communicate important updates.

We use the collected information to:

• Provide and maintain our services.
• Improve and personalize your experience.
• Communicate with you about updates, promotions, and other information.

If you integrate your Google account with our services:

• Access and Use: We access only the Google user data necessary to provide the requested services, such as analytics or content management.
• Data Retention: We retain Google user data only as long as necessary to fulfill the services you’ve requested, and as permitted by applicable laws and regulations.
• Data Deletion: You can revoke our access to your Google data at any time through your Google account settings. Upon revocation, we will delete any stored Google user data associated with your account, unless retention is required by law.
• Compliance: Our handling of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

4. Information Sharing

We do not sell, trade, or transfer your personal information to third parties. Your data’s confidentiality is our priority.

5. Data Retention and Deletion

• Personal Information: We retain your personal information only as long as necessary to provide our services and as required by law.
• Deletion Requests: You may request the deletion of your personal information by contacting us at [Insert Contact Information]. We will process your request in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing of your personal information.

Lodge a complaint with a supervisory authority.

8. Cookies and Similar Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy. Updates will be posted on our website.

11. Contact Us

If you have questions or concerns, please contact us at hello[at]sfera.ai.

By using Sfera, you agree to this Privacy Policy.

Last updated: 23rd April 2024