Is There an App to Remind Spa Clients of Their Appointments?
If you’re tired of manually reminding clients about their spa appointments, you’re not alone. Missed appointments are such a headache and it’s time consuming to follow up with clients reminding them of their appointments every single time.
Yes, there are tools available that you can use to remind your clients about their spa appointments automatically. For example, SferaAI Spa Software allows you to easily set up personalized automated SMS, Whatsapp or email reminders to ensure your clients don’t forget their bookings. By using automation tools like SferaAI for your spa, you can save time, reduce no-shows, and focus on providing exceptional service instead of manually following up with clients.
Why automated reminders are a must
No-shows are frustrating. You’ve got your day planned out, and then a client just doesn’t show up because they forgot. It’s not only annoying but also a waste of your time and money. We’ve all been there, and it’s exhausting trying to follow up with everyone manually.
That’s where automated reminders come in. They take all the stress off your plate by sending out messages automatically, whether it’s a quick text or an email. Your clients get a friendly nudge, and you don’t have to think about it. It’s a simple fix that saves you time, keeps your schedule on track, and makes things easier for everyone. Trust me, once you start using them, you’ll wonder how you managed without them.
How to set up automated reminders
Setting up automated reminders might sound complicated, but with SferaAI you don’t have to be a technical person to set it up and it will only take minutes.
Step 1: Create an account with SferaAI so that you can access the automated messaging tool along with other features to help streamline your operations and grow your spa.
Step 2: Go to Automated Message your admin panel and create a new automated message.
Step 3: Select the timing of when you want the reminders to be sent (eg. 1, 3 or 7 days before appointment date)
Step 4: Publish the automated message.
Is SMS or Email better for appointment reminders
It really depends on your clients and what works best for them, but honestly, SMS tends to be the winner for most spas. Think about it—people always have their phones on them, and text messages are almost impossible to ignore. An SMS reminder feels quick, direct, and super convenient, which is exactly what you want when reminding someone about their appointment.
That said, email can be great too, especially if you want to include more details like appointment prep tips or a link to reschedule. It’s a bit more formal and works well if your clients are already used to checking their inbox regularly. The best option? Offer both! Let your clients choose what they prefer when they book their appointments, and you’ll have all your bases covered.
How to write a good reminder message
When it comes to writing a good reminder message, the key is to keep it short, friendly, and to the point. You want your clients to feel like you’re helping them, not spamming them. Whether it’s an SMS or an email, make sure it includes the essentials: their appointment details, any instructions they might need, and how to reach you if something comes up.
Here’s an example of an SMS reminder:
“Hi [Name]! Just a quick reminder about your appointment at [Spa Name] on [Date] at [Time]. If you need to reschedule, let us know at [Phone Number]. We can’t wait to see you!”
“Hi [Name]! Just a quick reminder about your appointment at [Spa Name] on [Date] at [Time]. If you need to reschedule, let us know at [Phone Number]. We can’t wait to see you!”
And for an email reminder, you can add a little more detail:
Subject: Reminder: Your Appointment at [Spa Name]
Hi [Name],
We’re looking forward to seeing you for your appointment on [Date] at [Time]. Here’s everything you need to know:
- – Location: [Address]
- – Please arrive 10 minutes early.
If you have any questions or need to reschedule, feel free to call or email us at [Contact Info]. See you soon!
The tone should always match your brand—friendly, professional, or even a little playful, depending on your spa’s vibe. Just make sure it’s easy to read and gives clients all the info they need in one go!
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